Their Customer Service Associates
had verbal skills that were generally sufficient for the face-to-face interaction for positive customer relationships on a day-to-day basis.
But the hotel needed to present an international image when staff responded to written (usually email) enquiries and complaints. So, they enrolled their Front Desk, Sales, and Marketing associates to our 3-months Writing for Business program. That has entrance and exit tests, and individual online tutoring and correction of written submissions.
They also enrolled their F&B and House Keeping Associates on our 3-months Practical English, to improve their Listening, Reading, Grammar, Pronunciation, and Vocabulary skills. This online course is designed specifically to build confidence in communicating in English by strengthening the underlying skills.
It gives each trainee unlimited access to practice the core English skills 24 hours a day, 7 days a week.
What our trainees said?
- The flexibility of the course serves them better compared to the rigid schedule of the traditional classroom training.
- They never have to miss the class due to busy schedules.
- They can always go back and practice their lessons as much and as often as they need to. After taking the course,
- All of them said they would recommend OPUS online courses to their colleagues.
OPUS has trained over 300 corporate managers in Indonesia over the last 6 months. The benefits and features of our courses are too numerous to list here.
A Meantime you can see our website at www.opusmanagement.com – and the global website at www.reallyenglish.com